German Senior Customer Care Consultant For Tech Company

German Senior Customer Care Consultant For Tech Company Lisboa Description

Role Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding. You'll also focus on customer retention, turning any dissatisfaction into a positive experience. By engaging with hotelier inquiries professionally and assessing needs, you'll contribute to high customer satisfaction and retention.
Key Responsibilities:
Support: Address hoteliers' inquiries and escalate complex cases as needed.
Customer Experience: Anticipate and meet client needs while providing personalized service.
Retention: Identify potential churn and collaborate to resolve issues quickly.
Requirements:
Located in Lisbon
At least two years of proven Customer Support or Technical Support experience
Native proficiency in German
Previous experience in Hospitality is preferred, but not required
Offer:
Onsite role, located in the center of Lisbon
Competitive salary
Incentive commissions
Free Food Fridays
Annual hotel allowance
Training budgets
Equity
Gift vouchers for your birthday and Christmas

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