German Safety Advisor For Airbnb - Lisbon, Portugal

Come and work with us. Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you! Your future project: join our German Claims and Safety team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
Communicate friendly and efficiently with the customers and provide relevant informationBe the person responsible to deal with property damage issuesHandle sensitive issues that were reported during ongoing reservations or after they are overAnalyze the customer situation and assess the property featuresProactively and independently work to meet targets and goalsTo succeed in the role, you will need to have:
Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem-solving skills with strong attention to detailBackground in mediation, dispute or conflict resolution is a plusDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to PortugalBenefits: Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today! Watch this video to get a sneak peak of the job in action
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