German | Resolution Customer Support

Are you ready to be our next Resolution Customer Support Representative ? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations to be part of a renowned multinational company with great growth potential in Porto.
You will play a pivotal role in ensuring that the clients' needs and issues are supported! Do you want to know more? Check out below:
RESPONSIBILITIES: Executes complex transactions for NFC customers
Provides guidance to facilitate transaction execution
Develops and communicates mitigation plans for issues identified
Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
Provides support to sales on any questions that may arise when a customer is activated
KEY SKILLS: Language skills: English and German mandatory
Experience in Customer Support and Claims
Good communication skills
OFFER: Base salary + Meal Allowance: 9€
Direct contract with the client
Schedule: 08H-17H or 09H-18H with a hybrid regime (after the 2nd month)
Extensive Benefits Package
Development opportunities
Integration into a dynamic and motivated team
Training and professional development opportunities
Apply now with your updated CV and embark on your next adventure!
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.

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