German | Resolution Customer Support

2024-10-28 Matosinhos, Porto Finanças, Contabilidade, Auditoria Ref: 252-000545-1
Are you ready to be our next Resolution Customer Support Representative? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations.
You will play a pivotal role in ensuring that the clients' needs and issues are supported!

RESPONSIBILITIES: Executes complex transactions for NFC customersProvides guidance to facilitate transaction executionDevelops and communicates mitigation plans for issues identifiedProvides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholdersAssists in legal case support to ensure ability to minimize penalties and decreased customer experienceProvides support to sales on any questions that may arise when a customer is activated KEY SKILLS: Language skills: English mandatoryOther international languages are a plus!Experience in Customer Support and ClaimsGood communication skills OFFER: Base salary + Meal Allowance: 9€Direct contract with the clientSchedule: 08H-17H or 09H-18H with a hybrid regime (after the 2nd month)Extensive Benefits PackageDevelopment opportunitiesIntegration into a dynamic and motivated teamTraining and professional development opportunities Apply now with your updated CV and embark on your next adventure! Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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