About Us: At Konecta , we are dedicated to providing exceptional customer service and support. We are looking for a dynamic and experienced Outbound Contact Center Supervisor to join our team and lead our German-speaking outbound contact center operations.
Key Responsibilities:
Supervise and manage a team of outbound contact center agents.
Monitor and evaluate agent performance, providing feedback and coaching to ensure high-quality service.
Develop and implement strategies to achieve sales targets and improve customer satisfaction.
Handle escalated customer issues and resolve them efficiently.
Prepare and analyze performance reports, identifying areas for improvement.
Conduct regular team meetings and training sessions.
Ensure compliance with company policies and procedures.
Requirements:
Native German and English.
Fluent in English (written and verbal).
Proven experience in a supervisory role within outbound contact center campaigns.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.
Proficient in using contact center software and tools.
Strong problem-solving and decision-making abilities.
What We Offer:
Competitive salary and performance-based incentives.
Comprehensive training and development programs.
Opportunities for career advancement.
A supportive and collaborative work environment.
Health and wellness benefits.
How to Apply: Use the link and access code below
Link: https://apps.grupokonecta.com/KGC/temp-candidato-so4-ojq-hht
Code: x08-rrw
Additional Information:
Tipo de oferta: Período Integral
Benefícios:
Cartão/Ticket refeição
Descontos comerciais
Horário de trabalho:
De segunda à sexta-feira
Turno de 8 horas
Remuneração suplementar:
Bónus de performance
Décimo terceiro salário
Subsídio de Natal
Requisito de idioma flexível:
Português Não Necessário
Pergunta(s) de seleção:
Are you available to start in December?
Do you have experience with outbound campaigns?
This is a role based in Lisbon, are you located in Lisbon area?
Prazo de candidatura: 01/12/2024
Data de início prevista: 10/12/2024
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