German Order Support Specialist At Insulet- Hybrid In Lisbon

Description About the Company ?
??
?Insulet, a leading Massachusetts-based company, is dedicated to improving the lives of people with diabetes through cutting-edge medical devices.
The revolutionary Omnipod system offers a needle-free insulin delivery solution, making diabetes management easier and more comfortable.
By joining our team, you will be making a real difference by providing valuable support for orders and customer inquiries, helping people live healthier lives.Your Responsibilities ?
??
?Assist customers in placing orders for medical devices (excluding insulin) based on medical prescriptionsProvide detailed information and guidance on test or demo kitsResolve customer issues related to payments and shipping processesHandle inquiries efficiently via phone and emailEnsure timely and accurate order processing to meet customer expectations Requirements Your Profile ?
???????
?Native-level German speaker with strong proficiency in English (written and spoken)Excellent communication skills and a customer-focused mindsetConfident handling customer interactions via phone and emailSkilled in assisting customers with order and shipment-related inquiriesExperience using customer service software systemsEager to learn about Insulet's innovative products and services Offer Benefits ?
??
?Competitive salary options:€1,598.55 per month (without housing) or €1,434.05 (with company-provided housing)Performance bonuses of up to €150Meal allowance of €154 per monthHoliday and Christmas bonusesPrivate health insurance from the first day of employmentRelocation Package (for international candidates):Airport pick-up and assistance with administrative processesFlight reimbursement and one free flight home per yearFree accommodation in LisbonFree Portuguese language courses and leisure activity participationAdditional Perks:22 days of paid vacationRecognition of all Portuguese public holidays