German fluent Customer Support
Location: Lisbon, Portugal
Our client leading global provider of customer experience solutions and technology is looking for Customer Support with fluent German language. Are you looking for an employer who embrace all different cultures, individualities, and personalities? Our client recognize that all our differences make us stronger together. They are offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more! As a result of incredible growth, they're looking for?German fluent speakers to join our lively, fun-loving team in Lisbon to support them in providing exceptional experiences for some of the world's?biggest and most well-known brands.
If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users- click APPLY button now! We are providing full training for the role, relocation support and great benefits.
What we can offer:
Meal 7e p/day
Full time
Private Health insurance
Relocation package
A bright, modern, and exciting place to work
Several training and career development opportunities
Team events
25 paid vacation days
Wellness break
Free fruit, coffee and beverages and vending machines
Competitive salary with package, paid 14 months per year 1100e p/m+ 135e bonus
Full paid training
Working hours Mon-Sun 8am-5pm
Profile:
Fluent German and good English
Active listening
Good needs assessment
Enjoy customer service
Willingness to solve even difficult cases in the first contact
Resistance to stress
Responsibilities:
Service-oriented inbound
Answering customer questions and executing orders in the first contact around the entire Service Retail
Assist with phone banking ID and T-PIN & Postbank app setup.
Card blocking/unblocking/exchange
Recording of phishing cases
Acceptance of payment transaction orders
Product information
Recording of complaints