URGENT HIRING: German-Speaking Customer Service Representative for Leading Cruise Line | Remote | Start Date: 21st October 2024 Cross Border Talents is currently recruiting German-speaking professionals for a Customer Service position with one of our top BPO partners , supporting a Leading Cruise Line project.
This is an urgent and unique opportunity to contribute to a high-profile client in the travel industry, offering professional growth, remote work, and competitive compensation.
Location: Remote (Porto-based candidates) Position: German-Speaking Customer Service Representative ? Start Date: 21st October 2024 Compensation: 1,100 EURper month (x14) + Sales Bonus up to 120EUR Key Responsibilities: As a Customer Service Representative for this prestigious cruise line project, you will be responsible for delivering exceptional service and support across a range of customer needs: Handling inbound calls : Assist customers in booking their cruise packages, providing them with tailored recommendations to meet their travel preferences.
Cross-selling and upselling : Identify opportunities to promote additional products and services, enhancing the overall customer experience.
Post-booking support : Manage post-booking inquiries and assist customers with modifications to their reservations.
Travel agent support : Provide guidance and support to travel agents handling cruise bookings for their clients.
Cruise-related information : Serve as a knowledgeable resource for customers regarding destinations, ships, required documentation, pricing, and general travel inquiries.
You will be expected to provide professional, solution-oriented customer support while also focusing on maximizing sales opportunities.
Work Schedule: Monday to Friday : 08:00 - 18:00 Saturday and Sunday : 08:00 - 17:00 Occasional extended hours : Availability from 08:00 - 19:00 may be required occasionally Days off : Rotative schedule with 2 days off per week Comprehensive Training: You will undergo an in-depth training and onboarding process designed to equip you with the knowledge and skills required to excel in your role: 2-week initial training : Focused on cruise products, systems, and customer service best practices.
2-week nesting period : Hands-on practice with live customer interactions under the guidance of experienced team members.
Compensation & Benefits: Salary : 1,100EUR per month, paid 14 times annually Sales Bonus : Potential to earn up to 120 EUR per month based on performance Remote Work : Work from the comfort of your home, with a supportive virtual team environment Career Development : Opportunities for professional growth within the company and the travel sector Candidate Requirements: Fluent in German (C2) : Excellent verbal and written communication skills.
Proficient in English (B2) : Ability to handle communication and training in English.
Sales-driven : Comfortable with cross-selling and upselling to increase customer satisfaction and sales targets.
Customer-focused : Strong commitment to delivering outstanding customer service.
Availability : Willingness to work on a rotating schedule, including weekends and occasional extended hours.
Tech proficiency : Basic computer skills and the ability to quickly learn new systems.
Why Join Us?
This is an exceptional opportunity to be part of a leading cruise line project while enjoying the flexibility of working remotely.
The role offers a competitive salary, the chance to earn bonuses based on performance, and an opportunity to build a career in the travel and tourism sector.
You will be joining an established and professional team, with the support and training needed to succeed in this dynamic and fast-paced environment.
About Cross Border Talents: Cross Border Talents is a globally recognized recruitment agency that connects multilingual professionals with top companies across various industries.
We partner with industry leaders to provide exceptional talent for their key projects.
For this role, we are collaborating with one of the largest and most respected cruise line companies in the world.
How to Apply: If you are a proactive and customer-focused individual with the required language skills and experience, we encourage you to apply immediately.
This is a time-sensitive opportunity, and we are looking to fill this role urgently.
Submit your application today and take the next step in your career!