Are you passionate about providing top-notch customer service?
We're looking for a dedicated Customer Support Specialist to join our team!
If you're detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you!
Role Overview: Deliver exceptional customer service by handling inquiries and resolving issues through various channels.
Collaborate with your team to ensure customer satisfaction and continuously improve support processes.
Key Responsibilities: Customer Assistance: Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
Issue Resolution: Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
Account Management: Help manage customer accounts, process orders, and assist with product returns and exchanges.
Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.
Requirements: Fluent in German (C2 level) Fluent in English (B2 level) EU Citizenship or Portuguese Residency Card Why Join Us: Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
Language Bonus: Receive additional compensation for your German language proficiency.
Meal Allowance: Enjoy a meal allowance during work hours.
Health and Life Insurance: Comprehensive coverage for your peace of mind.
Onsite Work Environment: Be part of a supportive and communicative team.
Relocation Package: Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level?
Apply now, and we'll be in touch!