Embrace the future! Apply your talent and skills to help leading companies improve everyday life. What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment creates many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Are you ready to be a change-maker? This is your chance to be part of the success story.
What you'll do: You will be providing CX Customer (back-office) support experience for a Streaming video platform. Channels: Dual Chat and e-mail. Work from the Office - Onsite. Location: Alcántara / Lacs Conde D 'Óbidos / Lisbon.
Key responsibilities | main tasks:
Customer Support for monetization purposes.
Understand and remain up to date with client's policies and guidelines.
Support with Account and Settings.
Policy, Safety and Copyright management.
Skills you have:
Native German speaking level.
Excellent command of English.
Multi-tasking ability.
A high stress resistance.
Good communication skills, both verbal and oral.
Proactive attitude and strong team spirit.
Strongly organized and able to manage time and tasks efficiently.
Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism.
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
Good research skills.
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Good to have:
Extensive customer background experience (dealing with dual chats).
Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement).
What you can expect:
Weekly job from 9am-6pm.
A dynamic fast-paced environment.
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
8 weeks training + 1 additional month to be supported.
Professional development and clear career path.
Referral Program: Refer someone & earn extra bonus.
Discount membership and access to various gyms across Portugal.
Various corporate discounts available through partnerships between Cognizant and other partners.
Private Health insurance since day one.
Relocation allowance and assistance when applicable.
Free fruit, coffee, tea, and water and a lot more!
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