German Customer Support - Lisbon Office (Monday To Friday)

Office position in Lisbon Monday to Friday - no weekendsNo Experience Needed: training is providedAs a Customer Support Representative, you will help customers in any situation and resolve their concerns or escalate them to higher levels of support. Support is provided via incoming calls, chat and email, in German.Your tasks:Processing customer inquiries in German;Customer contact via telephone, chat and email;Processing inquiries from corporate customers (B2B);Assistance with questions about programs such as Acrobat Reader, Captivate, Creative Cloud, Dreamweaver, Framemaker, InDesign, Photoshop, Presenter and much more.Technical troubleshooting;Customer Account Management.About the project:Our client is an American multinational technology company that develops, manufactures, licenses, supports and sells computer software and, more recently, digital marketing software. Adobe's technologies empower millions of customers with billions of outstanding experiences across multiple platforms and the processing of trillions of data transactions across the web.The company's current programs include well-known names such as Acrobat Reader, Captivate, Creative Cloud, Dreamweaver, Framemaker, InDesign, Photoshop, Presenter and much more.What you need:Fluency in German (must be at least C1)Communicative level of English ( at least B2)Ability to communicate clearly and effectivelyWhat you will gain:Standard salary of 1400 gross per monthWorking hours: Monday to Friday 08:00-17:00The first contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one)Public and Private health insurance provided by the employerWhen you apply for this vacancy, you are giving your GDPR consent to SmartRecruitments. We might share your CV details directly with our client for the purpose of recruitment.