German Customer Support, Financial Sector- Lisbon

Reference: COLIWork abroad: Job in LisbonAs a Customer Support Agent, you will take inbound calls and emails. Your daily work will include tasks like these:Handle incoming calls and emails from bank clients.Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.Use the tools/processes and methods from your initial training to solve issues.Ensure that great levels of client service are delivered.We offerHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal cardPerformance bonusesDevelopment opportunities (move to another project, team leader, quality analyst, HR department)Social eventsYour qualificationsYou speak German at a native level and you are fluent in English (B2).Experience in customer care is an advantage but not a must.You have a good understanding and level of computer handling skills.Excellent problem-solving skills with the capability of research and identification of the right information.You have strong communication skills and you are service-oriented, professional, and thorough.#J-18808-Ljbffr