German Customer Support Agent In Lisbon

Reference: WELI - (FR_3130)About LisbonLisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a string of Atlantic beaches, from Cascais to Estoril.About the jobWe engineer customer experiences on behalf of some of the world's most progressive brands. Through our transformational outsourcing proposition, we can drive performance improvement, deliver a real and lasting transformation in clients' operating models and deliver material financial advantage. Our ability to pay is powered by data and applied analytics, which play a vital role in our work as a digital company.Key Responsibility:Assist users with pre-sales and general inquiriesTechnical support issues via phone/email/chat/social media, etcRespond appropriately to customers escalations, and escalate issues and customers to higher tiers of support as defined and documented.Respond to inbound customer requests, document relevant case informationRequired QualificationsPreferably have experience in technical troubleshootingNative German speaker and fluent in English (At least B2 level)A high school diploma requiredAbility to adapt the brand's voice and tone for interactions on both privateWhat we offerCDI contract with three months of the trial periodReimbursement of flight ticket after six monthsDiscounted apartment for 12 monthsCompetitive salary and bonus systemMeal AllowanceHealth insurance after six monthsPlease submit your CV and Cover letter in English.If you have any questions, feel free to get in contact with our recruiter!#J-18808-Ljbffr