German Customer Support Advisor Relocation To Porto, Portugal

Join a leading global provider of customer engagement services, known for its innovative approach and commitment to delivering exceptional customer experiences. This company is highly regarded for its focus on employee well-being, offering extensive career development opportunities, paid training, and a supportive, multicultural environment. If you're looking to grow within a dynamic workplace that invests in your success, this is the role for you!
About the Role:
As a Customer Support Advisor, you will be the first point of contact for the clients of a well-known financial institution. You'll handle inquiries through calls, chat, and email, helping clients with online banking navigation, product conditions, and marketing campaigns. Your key tasks will include:
Assisting customers via calls, chat, and emailProviding information on products and ongoing campaignsSupporting central marketing initiativesHandling card blocking, appointment scheduling, and mediation processes
You'll play a crucial role in improving the customer journey and ensuring high levels of satisfaction in every interaction.
Benefits:
Performance bonusesLanguage bonusesMeal allowanceHealth insurancePaid training to enhance your skillsOpportunities for professional development and career growth
Relocation Support:
For candidates relocating from abroad, the company offers up to €700 in reimbursement for relocation expenses and 4 weeks of hotel accommodation to ensure a smooth transition into your new life in Porto.
Requirements:
Fluency in German (C2) and English (B2)Work permit for PortugalAvailability to start ASAPExperience in customer service is preferred, but not essentialA dynamic and proactive approach to problem-solving
If you're ready to be part of a global leader in customer service, this is your opportunity to make an impact in an exciting and collaborative environment!
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