German Customer Support Advisor Relocation To Porto, Portugal

Join a leading global provider of customer engagement services, known for its innovative approach and commitment to delivering exceptional customer experiences. This company is highly regarded for its focus on employee well-being, offering extensive career development opportunities, paid training, and a supportive, multicultural environment. If you're looking to grow within a dynamic workplace that invests in your success, this is the role for you!

About the Role:
As a Customer Support Advisor, you will be the first point of contact for the clients of a well-known financial institution. You'll handle inquiries through calls, chat, and email , helping clients with online banking navigation, product conditions, and marketing campaigns. Your key tasks will include:

Assisting customers via calls, chat, and email
Providing information on products and ongoing campaigns
Supporting central marketing initiatives
Handling card blocking, appointment scheduling, and mediation processes

You'll play a crucial role in improving the customer journey and ensuring high levels of satisfaction in every interaction.

Benefits:

Performance bonuses
Language bonuses
Meal allowance
Health insurance
Paid training to enhance your skills
Opportunities for professional development and career growth

Relocation Support:
For candidates relocating from abroad, the company offers up to €700 in reimbursement for relocation expenses and 4 weeks of hotel accommodation to ensure a smooth transition into your new life in Porto.

Requirements:

Fluency in German (C2) and English (B2)
Work permit for Portugal
Availability to start ASAP
Experience in customer service is preferred, but not essential
A dynamic and proactive approach to problem-solving

If you're ready to be part of a global leader in customer service, this is your opportunity to make an impact in an exciting and collaborative environment!

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