German Customer Support Advisor Relocation To Porto, Portugal

Join a leading global provider of customer engagement services, known for its innovative approach and commitment to delivering exceptional customer experiences.
This company is highly regarded for its focus on employee well-being, offering extensive career development opportunities, paid training, and a supportive, multicultural environment.
If you're looking to grow within a dynamic workplace that invests in your success, this is the role for you!
About the Role: As a Customer Support Advisor, you will be the first point of contact for the clients of a well-known financial institution.
You'll handle inquiries through calls, chat, and email , helping clients with online banking navigation, product conditions, and marketing campaigns.
Your key tasks will include: Assisting customers via calls, chat, and email Providing information on products and ongoing campaigns Supporting central marketing initiatives Handling card blocking, appointment scheduling, and mediation processes You'll play a crucial role in improving the customer journey and ensuring high levels of satisfaction in every interaction.
Benefits: Performance bonuses Language bonuses Meal allowance Health insurance Paid training to enhance your skills Opportunities for professional development and career growth Relocation Support: For candidates relocating from abroad, the company offers up to €700 in reimbursement for relocation expenses and 4 weeks of hotel accommodation to ensure a smooth transition into your new life in Porto.
Requirements: Fluency in German (C2) and English (B2) Work permit for Portugal Availability to start ASAP Experience in customer service is preferred, but not essential A dynamic and proactive approach to problem-solving If you're ready to be part of a global leader in customer service, this is your opportunity to make an impact in an exciting and collaborative environment!