Elevate Your Career with Us!
We're looking for a motivated Customer Success Specialist to join our innovative and energetic team!
If you're adaptable, personable, and thrive in a dynamic environment, this is your chance to shine.
Role Overview: As a Customer Support Specialist, you'll engage with clients across various channels—phone, chat, email, and social media—resolving account, technical, and financial inquiries.
Your role will be pivotal in ensuring customer satisfaction while contributing to process enhancements.
Key Responsibilities: Provide outstanding support via phone, live chat, email, and social media Address inquiries related to account setup, verification, login issues, financial matters, and technical challenges Act as a trusted advisor for customers in the sports industry Respond promptly to customer questions, concerns, and feedback Build strong customer relationships through clear and open communication Maintain high service standards in compliance with company policies Offer insights and suggestions to improve processes and service quality Requirements: Fluent in German (C2 level) Fluent in English (B2 level) EU Citizenship or Portuguese Residency Card 0-1 year experience in customer support Strong leadership, analytical, and communication skills Eagerness to learn and grow Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Earn bonuses based on your contributions Meal Allowance: Cover meal expenses during working hours Transportation Allowance: Support for commuting costs Health & Life Insurance: Comprehensive coverage for your well-being Onsite Work: Collaborate and thrive in a dynamic, in-office environment Ready to start an exciting journey in customer support?
Apply now, and let's connect!