More than a bank, our client is an ally whose role is to be ever closer to families and businesses in Germany.
It provides a global financial service that adapts to the needs of each client: individuals and companies. It offers an innovative and comprehensive offer of products and services, managed in a specialized way, designed by people and for people.
Are you living in Porto, with great German skills, and looking for a new challenge in your career, from Monday to Friday? This is the job for you!
If you are out of Porto but would like to be part of this team, don't worry: it may be possible to provide some relocation benefits for you, to move to the city!
responsabilidades chave
manage incoming phone calls
identify and assess customers' needs to achieve satisfaction
build sustainable relationships and trust with customer through open and interactive communication
provide accurate, valid and complete information by using the right tools
follow clients' communication procedures and guidelines
take the extra mile to engage customers
our Agents should be genuinely excited?to help customers, patient, empathetic, and passionately?communicative. They should understand the value of good communication skills
problem-solving
competências
fluent, verbal and written in German (C1);
excellent communication skills;
strong phone contact handling skills and active listening;
customer orientation and ability to adapt/respond to different types of characters.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
principais benefícios
full-time
competitive salary and performance bonus
central location in Porto, Portugal
full paid training on the company and the project you'll be working on
career development programs, specialized courses, and language classes
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today!
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.