German Customer Service Agent In Lisbon

Job Title: Customer Service Support Agent- GermanLocation: Lisbon, PortugalLanguages Required: German (C2 level), English (B2 level)Job Description:About the Role: We are looking for a dynamic and customer-oriented individual to join our customer service team in Lisbon. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, delivering top-notch support and ensuring customer satisfaction.Key Responsibilities:Provide exceptional customer support via phone, email, and chat in German.Assist customers with inquiries, technical issues, and other support-related questions.Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.Follow communication procedures, guidelines, and policies.Keep records of customer interactions, process customer accounts, and file documents.Collaborate with various departments to resolve customer issues in a timely manner.Stay up-to-date with product knowledge and company policies to provide accurate information.Contribute to a positive customer experience and satisfaction.Requirements:Proficiency in German at a C2 level (native or near-native fluency).Proficiency in English at a B2 level (conversational fluency).Previous experience in customer service or a related field is a plus.Excellent verbal and written communication skills.Strong problem-solving skills and the ability to remain calm under pressure.Good multitasking and time-management skills.Willingness to relocate to Lisbon, Portugal.Team player with a positive attitude and a strong work ethic.Basic computer knowledge and proficiency with technology tools.Benefits:Competitive salary and performance bonuses.Relocation package to assist with moving to Lisbon.Opportunities for career growth and development.A vibrant and inclusive work environment.Comprehensive training and professional development programs.Health insurance and other employee benefits.How to Apply: If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.#J-18808-Ljbffr