German Customer Service Agent In Lisbon

Job Title: Customer Service Support Agent- German
Location: Lisbon, Portugal
Languages Required: German (C2 level), English (B2 level)
Job Description:
About the Role: We are looking for a dynamic and customer-oriented individual to join our customer service team in Lisbon. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, delivering top-notch support and ensuring customer satisfaction.
Key Responsibilities:

Provide exceptional customer support via phone, email, and chat in German.
Assist customers with inquiries, technical issues, and other support-related questions.
Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
Follow communication procedures, guidelines, and policies.
Keep records of customer interactions, process customer accounts, and file documents.
Collaborate with various departments to resolve customer issues in a timely manner.
Stay up-to-date with product knowledge and company policies to provide accurate information.
Contribute to a positive customer experience and satisfaction.

Requirements:

Proficiency in German at a C2 level (native or near-native fluency).
Proficiency in English at a B2 level (conversational fluency).
Previous experience in customer service or a related field is a plus.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to remain calm under pressure.
Good multitasking and time-management skills.
Willingness to relocate to Lisbon, Portugal.
Team player with a positive attitude and a strong work ethic.
Basic computer knowledge and proficiency with technology tools.

Benefits:

Competitive salary and performance bonuses.
Relocation package to assist with moving to Lisbon.
Opportunities for career growth and development.
A vibrant and inclusive work environment.
Comprehensive training and professional development programs.
Health insurance and other employee benefits.

How to Apply: If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.

#J-18808-Ljbffr