German Customer Care Agent - Porto

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the company's products or services.
Whether through phone, email, or chat, CSRs are always ready to go the extra mile!
RESPONSIBILITIES:

Respond promptly to customer inquiries and concerns via phone, emails, or chat
Resolve customer issues and complaints effectively and efficiently
Manage high volumes of inbound and outbound calls
Maintain accurate records of customer interactions and transactions
Provide up-to-date product and service information to customers
Escalate customer issues to the appropriate department or manager as needed
Collaborate with other departments to resolve customer issues and concerns
Maintain a positive and professional attitude at all times
Continuously improve your knowledge of products and services
Meet or exceed performance targets, such as call volume and resolution time
Contribute to team goals and initiatives to improve customer satisfaction and retention
Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

High school education diploma
Native or near-native level of German
Fluent in English (minimum C1 level, oral validation will be conducted)
Excellent communication and argumentation skills
Strong technology/computer skills
Relocation package on offer if coming from abroad

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