German Customer Advisor For A Video Game Brand - Portugal (Remote)

German Customer Advisor for a Video Game Brand - Lisbon, PortugalLisboa, Portugal, PT
Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our German Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
Respond efficiently and effectively to all customers' enquiries within given timescalesDevelop and maintain a full technical knowledge of the client's products and servicesDeal with all correspondence as requested/requiredAccurately log all calls in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of staffTo succeed in the role, you will need to have:
Proficient level of German (C1)Intermediate level of English (B1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPIsAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)Must hold EU citizenship or valid work permitBe a local candidate or willing to relocate to Lisbon, PortugalBenefits.Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!

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