Are You a German Language Expert? We're Looking for an Outstanding Customer Agent!
About Us:
We focus on crafting transformative customer experiences that drive brand growth on a global scale. With in-depth insights and cutting-edge technology, we create seamless journeys that surpass expectations. Whether you're a startup or an established brand, we are your trusted partner, ready to assist you with any complexities in your customer journey.
Role Overview:
As a Customer Support Advisor for a leading international home furnishings retailer, you will be the first point of contact for customers and a vital brand representative. Your responsibilities will include assisting customers through various remote channels, providing product information, addressing delivery issues, troubleshooting account-related problems, and ensuring accurate responses to inquiries while maintaining detailed records of all interactions.
Key Responsibilities:
Act as the primary point of contact for customers in your role as a Customer Support Advisor.Deliver friendly and professional support to customers via remote communication channels.Share comprehensive product information and work to close sales during customer interactions.Assist customers with delivery inquiries, shipment tracking, and issue resolution.Address concerns related to customer account management and software functionality.Provide accurate and timely answers to customer questions.Maintain detailed records of customer interactions and actions taken.
Requirements:
Native German speakerB2/C1 proficiency in EnglishEU Citizenship or Portuguese Residency Card
Why Join Us:
Attractive Salary: We offer competitive compensation packages that acknowledge your skills and experience, ensuring your contributions are valued and rewarded.Performance Bonus: In addition to your salary, there is an opportunity to earn performance bonuses based on your contributions, motivating you to excel in your role.Meal Allowance: Enjoy a meal allowance to help cover your meal expenses during working hours, keeping you energized and focused throughout the day.Transportation Allowance: We provide a transportation allowance to help with commuting costs, ensuring convenient and affordable travel options.Health and Life Insurance: Enjoy comprehensive insurance coverage that demonstrates our commitment to your well-being.Remote Work Environment: Benefit from the flexibility of working remotely, allowing you to effectively balance your professional and personal commitments.
Are you ready to embark on this exciting customer support journey? Submit your application today, and we'll get in touch!
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