German Banking Customer Service Specialist In Lisbon

col-wideJob Description:Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!About Us:Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.Role Overview:This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.Key Responsibilities:Service-oriented inboundAnswering customer questions and executing orders in the first contact around the entire Service RetailAssist with phone banking ID and T-PIN & Postbank app setup.Card blocking/unblocking/exchangeRecording of phishing casesAcceptance of payment transaction ordersProduct informationRecording of complaintsQualifications:C1/C2 proficiency in GermanB2 proficiency in EnglishWhy Join Us:Attractive Salary:We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.Language Bonus:For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills.Meal Allowance:Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.Health and Life Insurance:Comprehensive coverage, reflecting our commitment to your well-being. Onsite Work Environment:You'll be part of a collaborative onsite team, fostering direct communication and synergy.Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!