.Company Description With a rapid growth of our RIXOS portfolio in Egypt, we are seeking an experienced General Manager to head up the operations of our distinguished properties. Job Description Reporting to the Managing Director, the role of General Manager is responsible for overseeing, directing, and managing all the areas of hotel operations. He/she will contribute to the overall performance of their property by formulating and executing the strategic vision for the property along with the Executive Committee. The General manager is also a key partner in facilitating the hiring and retention of exceptional talent as well as driving employee engagement, learning and development, performance, and talent within their departments by strategically leading through their Department Heads. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured. Key Deliverables and Responsibilities Commercial: Responsible for the preparation and compilation of the yearly budget, business plan and the forecast in coordination with the relevant Department Heads and Regional Sales and Marketing and Revenue leaders Responsible for the achievement of the commercial results of his/her property and positioning in the competitive set, on short-term and long-term basis Maintains a constant awareness of the general market trends (local, domestic, and international) and of the activities of the competitors Proactively seeks new business opportunities by building new relationships and actively getting involved in the sales activities of the hotel Ensures correct use of Company's corporate identity at all levels in the hotel Ensures the online content, websites and information on OTAs are always kept up to date Implements adequate control tools to monitor the commercial activities of the hotel daily, weekly, monthly and year to date. Act proactively to rectify/adjust the commercial strategy where necessary Ensures financial expenditures, contracts and agreements are done in accordance to company's policies and guidelines. General: Ensures consistent focus on guest satisfaction and high quality of service and handles all guest interactions professionally and appropriately Responsible for the offline and online reputation of the hotel, he/she keeps informed of guests' complaints, ensuring complaint handling, guest reviews and guest recovery Ensures a proper cost control is implemented at all levels (Payroll, Purchasing, F&B etc.) Encourages and implements CSR initiatives to support the local community Ensures hotel complies to the local and international legal requirements; follows through relevant certifications such as HACCP, legionella, Safety etc. Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility
