.Your mission should you choose to accept it...We're opening our first Social Hub in Portugal and we couldn't think of a better place than Porto. Located in the Baixa, close to the city centre, The Social Hub Porto will have a design that blends modern aesthetics with the city's cultural heritage, creating a space that inspires and invigorates. We will provide amazing F&B, host unforgettable events, enjoy beautiful views from our iconic rooftop, and offer the possibility to work from our coworking space while taking care of yourself with our different in house activities. All under one roof. We're so much more than a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Porto community?You're a true team player and captain, driving the daily operations of The Social Hub Porto. You oversee the implementation of operational procedures including conversions. You manage and lead your team towards quality and great financial results. You are that enthusiastic leader, who helps out and direct the teams to build, maintain and develop a vibrant community. To do so, you are commercially driven and able to implement new ideas.At the same time you're down to earth, managing the P&L and ensuring processes and efficiency are part of the daily routine. You are driven to support and challenge the brand propositions through sharing best practice revenue generation, profit conversion, guest satisfaction and team member retention.What you'll doYou'll develop the business plan and implement strategies where key hotel metrics are identified, communicated and delivered.You'll maximize overall performance; sales and profit, brandawareness, and brand reputation, business opportunities, team productivity and performance and, above all, guest love.You'll own the full P&L; setting budget, managing actuals and assuring forecasts, controlling and reporting on all areas of the business.You'll review and optimize business activities, processes and ways of working – driving financial performance and adding value.You'll partner with key stakeholders, effectively managing and reviewing the life cycle of the team; fostering a culture of trust, collaboration, inclusion, guest-focus and fun.You'll ensure compliance with all regulatory and due diligence requirements and document them for internal and external audit.You always deliver the highest levels of community service experience.Who you areYou're a fun and engaged, all-round nice person who believes that creating value for customers is crucial for the success of your hotel.You have at least 3 years of experience as a General Manager or in a similar role in a hotel, co-living/student accommodation or resort.You know Porto like the back of your hand and have the local knowledge to drive success.You have affinity or experience with hybrid hospitality or community-member-based brands and business models
