General Manager / Coo

Wait a minute.
Are you inspired in being a key player in building a massive EdTech company that will empower millions of people?
Do you have international ambition?
Do you love scaling companies & improving Operations?
Do you desire to put that thrive of excellence at the service of selling meaningful products that really change lives?
Are you inspired by Ed Tech?
Deep inside you are looking for a new adventure with…

Freedom: feeling free to work remotely or hybrid and being trusted to deliver
Ambition: growing up surrounded by smart colleagues driven to create an iconic brand like Nike big
Impact: contributing to transform people lives at scale and feel your own impact in the company

That's great because we want to empower people at scale, by leveraging cutting edge technologies and innovating on creating breakthrough learning experiences.
This is why we are looking for our new General Manager/GM or COO
Sometimes called #2, here it's about managing all the leadership team, leading the day-to-day and forming a powerful duo with our CEO/chairman a kind of "Visionary" / "Integrator" duo.
As an Integrator, you have the Unique Ability to harmoniously integrate the major functions of the business, run the organization, and manage the day-to-day issues that arise.
You are the glue that holds the people, processes, systems, priorities, and strategy of the company together.
Your natural perspective is oriented toward things that are internal to the company.
Getting the house in order and making sure Paradox scales fast, and with fast execution.
While David will be focusing on:

Defining the Vision & keeping in-depth Industry Knowledge
External Communication on social media, PR, interviews with people like Richard Branson
Strategic Product Keynotes for major Marketing opportunities
Building the future of our products
Generating growth opportunities, big ideas

This duo will work if you recognize yourself:

Strongly analytical, and at ease to challenge or disagree with our CEO in his thinking with strong reasoning and Data
Hands-On Leadership
Strong leadership to inspire, lead, and make people accountable
Really Hard worker
Great at being provided with a company Vision, and then turning it into something real and then translating the Vision into something others can understand and get on board with-laying a solid foundation for execution.
But also very inspired by our mission to empower people live their true ambition

If you dream of a life that is more like an adventure with its twists and turns and challenges than a stable, set life ….
Then, you have found the next adventure that will fulfill you!
This is a full-time position, carried out from our beautiful offices in Dubaï, Lisbon or from the comfort of your couch!
French and English fluency is required.
YOUR MISSION
Your main mission is to help us scale to the next level of 50M in 3 years while generating very high level of customers and team satisfaction.
So structuring the company so that it grows without our CEO: creating an A-Players team, installing a culture of performance and execution, putting the right systems in place and overseeing all Sales, Product, HR, finance, legal, marketing, office management operations.
Our sources of inspiration are Apple, Nike, Disney for their obsession of excelling and having a worldwide impact.
You will be playing a pivotal role in making Paradox play at that level and becoming an iconic brand.
To do so, here are your 7 main responsibilities:

Leads the execution by meeting or exceeding planned P&L targets

Develop the business and manage the day-to-day operations
Yearly/Monthly/Quarterly planning and structure and lead quarterly meeting
Play devil's advocate with the CEO and determine when to stay focused
Integrate all major functions of the company


Create a culture of performance, execution and continuous improvement

Leads, manages, and holds the leadership team accountable for achieving agreed-upon commitments.
(ex: performance reviews)
Lead all internal team meetings and bring global communication
Set a tempo, a pace of execution and performance at all levels in the company, so that everyone

have clear and ambitious objectives for the quarter
be responsible for a numerical indicator and with an associated scoreboard

Develop Talents


SCALE: Make the company Scalable and turn it into a growth machine

Creation, process optimization, automation & Continuously simplify the organization
Be the "Glue" holding things together
Choose the digital tools that will allow to scale (we expect deep analysis & thinking when you do your benchmarks)
Identify structural problems that impede the flow of information & Ensure that everyone is truly following and adhering to the company's core processes and operating system with consistency.
Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity

Create new ways to make them part of everyday life
Resolves issues effectively—seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner.
Ensures the leadership team is healthy, functional, and cohesive.
Find ways for the team to be able to take decisions by themselves and aligned with the vision, mission and the values and culture of Paradox
With the Head of HR, create an organization where our A players are fulfilled


Talent Density is everything for us > Fill Paradox with A Players

Source, Recruit, Onboard people who stand out from the crowd
Tracking company-wide sourcing KPIs.
Set training standards and hiring and onboarding procedures
Increase the competence of each manager in their ability to find and choose stars in their field


Oversee financial information and budget

Forecast requirements and prepare annual budget
Oversee budgeting, reporting, planning, and auditing
Manage staff levels, hours, wages and contract labor


Dig the Data, find patterns, and make changes happen from them

DO YOU RECOGNIZE YOURSELF?
Must Have

Proven experience as a Chief of Staff, Operational Manager, COO, Founders, CEO, CRO, Head of Operations, General Manager at least 3 years in a startup or scale up, we need someone who is immediately operational and has a global knowledge of all business functions
You master and like modern tools and are comfortable with building processes.
Personality

You are charismatic, have a strong ethic and a profound sense of humility.
You are obsessed by performance, having ambitious goals and giving everything to achieve them & Excellence you must always strive to do better.
Leadership: Catalyst for team cohesion and effective conflict management, you make others want to follow you
You love people deeply: You like to be interested in others and you know how to create a link very easily.
You enjoy managing the day-to-day aspects of the business.
Be responsible for the P/L balance sheet and execution.
Great At Planning - great at taking ideas and effectively initializing plans to make them a reality.
Driven & Getting things done: this position requires a strong commitment and perseverance & you come with solutions, not problems, you have a doer mentality
Love for structure and execution (An obsession with getting the house in order & You enjoy managing the day-to-day aspects of the business and to Be responsible for the and execution.)
Comfort in conflict - you are at ease with defending your case with facts, until we find what's right for the vision of the company - Jeff Bezos calls that "Disagree & Commit"
Growth over Ego: you are eager to learn, and receive hard feedback to grow.
You let others speak and seek to understand their viewpoints.
Analytical and system thinker, Problem-solver: able to quickly identify and formulate problems, bottlenecks and obstacles, facilitate decision making, you are able to simplify extremely complex and chaotic issues into efficient solutions and systems quickly
Tech and product savviness
Cool under pressure
You are inspired by the field of Edtech, coaching, personal development or training

Language

French: Native
English: Fluent English, you can hold a conversation on specific details with English-speaking colleagues.
Our chosen language for written communication is English.
Currently, 10% of the team is English-speaking, a % which will continue to grow.
TECHNICAL:

Our CRM: Hubspot

IT MIGHT NOT BE FOR YOU
Being at ease to be in the shadow:
Constant Friction as you are in between our CEO/Chairman, the leadership team and the rest of the team
Discipline and Accountability.
You are the one who delivers the bad news to employees.
You're in charge of the dirty work that needs to be done.
Lack of Appreciation.
The toughest one of all is that your job can be downright lonely.
If you don't want to be really hands-on: At our size (60 people, not 300), we expect to be directly involved in fixing issues yourself.
Might be not for you in terms of culture too:

We are inspired by a culture of performance and ambition.
We have a very startup-oriented culture where everything is fast-paced and there is a lot of change.
We tell each other things, even if they are uncomfortable.
We value growth over ego.
Let's be clear, we are looking for someone who is not just Great, and for whom Paradox ambition isn't just another cool project; but a true mission.
So if those personal interests: personal development / coaching / professional growth / education / edtech / teaching / edutainment are not things you REALLY love, let's forget it!
Let's forget about it also if,

You don't like to be challenged and grow in your job
You don't like receiving or giving tough feedbacks
You don't question the status quo:
You like to have very specific & fixed tasks assigned to you.
Your only driver is joining a full-remote company.
JOIN US IF YOU CRAVE
Growth & Ambition
We hire only the best, it's exhilarating to be surrounded by A-players who strive to perform whilst being in a good mood.
Impact & Meaning
Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people.
But that's not all, we believe that driven people deserve…

A company culture based on autonomy & accountability
Flexible working hours
A remote culture from day one with the freedom to work from wherever you want
Magnificent offices in Dubai and Lisbon
Standing desks paid by the company, if you live far from our offices
Macbook: to be the most efficient in your work
350€ per year paid by the company to take care of yourself
150€ per year paid by the company to boost your knowledge
1:1 coachings: a Paradox coach supporting you personally or professionally to live your best life
Team buildings

But maybe YOU WONDER WHAT'S OUR STORY?
At Paradox, we are convinced that people do not want "just a job" anymore.
PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.
? OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS.
In other words, we want to make personal growth as entertaining as watching Netflix.
How To Apply
That job description resonated with you?
Click on "Apply for this position" and fill out a short questionnaire (7 to 8 minutes) to tell us more about yourself and send us your CV!
Hiring process

A 6 to 8 minutes application survey.
A 15-30 What's app call with Chloé, our HR Talent Manager.
A 1 hour video-call focused on your career with Chloé.
A couple of video calls with the Executive Team.
A culture-fit video call with Timy, our Culture and Engagement coach.
A Case study you will present to David, our founder & CEO.
Reference calls to get in-depth insights about how you work in different environments.
Welcome aboard!
About Our Hiring Process
Our recruitment process is tailored to do our best to avoid that you or us realize that we're not a perfect fit.
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