Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Job Overview And Responsibilities
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.
Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok and be part of this transformation journey from the start.
We are looking for an inspirational, highly skilled Head of GBS Transformation and Service Excellence.
Key Responsibilities: Leadership: One of the key initial responsibilities will be to search (internally and externally) for and hire a highly skilled GBS Transformation and Service Excellence Leadership Team (LT), including:PMO Lead, Projects and Transitions ManagerService Performance and Service Catalog ManagerService Excellence ManagerAutomation ManagerTransformation ManagersOnce these roles are hired, you will be responsible for leading, inspiring and managing this team on an ongoing basis, collaborating with the Head of GBS and the GBS Service Line ManagersBe part of the GBS Leadership TeamTransformation:Set the strategy - aligned with the Syensqo strategy - for GBSCreate and own the transformation plan for GBS, delivering process transformation and automation and the associated productivity benefitsCreate the transformation capability to enable GBS to achieve its ambition of becoming a Next-Gen GBS organisation. Collaborate with consulting organisations GBS partners with on creating the Next-Gen GBSLead on establishing the GBS business case, identify opportunities to deliver the business case and take responsibility for realising the business case, working closely with Service Line leadershipStaying abreast of developments in the market, to bring the latest thinking and best practices to GBSSet the standards and frameworks for PMO, ensure adherence on all projects and transitions and ensure the success of projects and transitions undertaken by GBSSet the Service Performance standards for GBS and maintain the GBS Service CatalogSet the automation strategy and approach for GBS, ensuring alignment with the Syensqo automation strategy (including AI), and deliver the automation requirements of GBS. Ensure a close collaboration between the Service Excellence and Automation teamsSet the digitisation strategy for GBS and implement the plan to move from the current manual measurement and reporting of KPIs and SLAs to automated data collections and digitised performance reportingService Excellence:Set the Service Excellence strategy and approach for GBSEstablish the continuous improvement methodology for GBS, including the approach for establishing and maintaining a culture of continuous improvement in the GBS operations and service lines, across all GBS service centersWork with the Service Line Leadership and operational managers to support them and identify opportunities for process improvement and transformation (standardisation, simplification and automation), shortlist prioritised opportunities (with a business case) and implement approved initiativesStay abreast of market developments and bring leading practices and technology solutions to GBS e.g. the use of task mining to identify actionable insights, analysis and initiatives for implementationStay aligned with the ERP re-build team to ensure Syensqo gets the best out of the investments in S/4HAN and other applicationsEducation And Experience:Bachelor's degree, Master's degree.Proven experience of minimum of 10-15 years in a shared services environment, with deep knowledge and experience in at least one of the GBS Service Lines (currently Finance, Credit Management, Procurement and HR)Experience in at least one of the areas you will be leading e.g. Projects and Transition Management, Service Excellence, or AutomationMust-have Skills:Strong leadership inspiring team to look at things differently, embark them in a new visionEmbrace stakeholders in the improvement journey leveraging communication skillsAbility to coach, guide and manage a teamExcellent management skills.Excellent negotiation, and interpersonal skills.Strong analytical and problem-solving abilitiesAbility to work effectively in a fast-paced environment and manage multiple priorities.Experience working with cross-functional teams and external vendors.Ability to connect people and connect with peopleProactive with a high level of initiative and autonomy in the day-to-day organizationAbility to work in a fast-paced environment with different international culturesBe a self-aware leader, looking for further self-improvement areasMust-have Language Skills:Fluent in English (both written & spoken)
Additional Information:Ability to travel, domestic or international, as required
About Us:Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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