Gaming Support Specialist (German Speaker)

Are you looking for a job in an international environment that will support your professional and personal development in one of the most beautiful cities in Europe? Then let's join the Gaming Support Specialist Team in Lisbon!Your responsibilities and impact as a Gaming Support Specialist will be:Providing support to customers by responding to inbound requests and documenting relevant case information.Assisting users with pre-sales, general inquiries, and technical support issues via phone/email/social media channels.Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels.Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.Skills, qualifications, and interests you need to succeed in this role:A good level of German and English.Being an attentive listener, comfortable and skillful at communicating with people.Having a drive for excellence and professionalism.Being a real team player and committed in your work.Excitement about intercultural communication and the expatriate lifestyle.Living in or willing to relocate to Lisbon for an international career and life experience.Having a valid Portuguese work permit (required).What's in it for you?Type of contract: one year contract, renewable every year.Paid training (1 - 4 weeks).Working hours: full time (40 h/week; 5 days/week) on fixed shifts (Mo - Fr 8am- 5pm).Salary conditions – 2 options:1. Including free accommodation (shared flat, all bills included): 1,133€ gross/month.2. Excluding accommodation: 1,500€ gross/month.For international candidates:Airport pick-up and administrative support for your integration in Portugal.Subsequent reimbursement of flight costs.Free annual flight home.Accommodation in a room in a shared flat in Lisbon.Free Portuguese language courses, water sports activities, soft trekking and much more.Real career opportunities in different career paths.Private health insurance included from the first day of contract signature.Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team, including talents from more than 80 nationalities all over the world? Because they are looking for you!
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