Gaming Support Representative - French Speaker

The Gaming Support Representative will provide support to a huge MMORPG player base.In this role, you'll be helping with in-game questions, item restoration, and any account or billing difficulties. You will be reading logs to understand what has happened in-game. Take the necessary steps to provide the best solution possible based on that research and critical thinking. Also, you'll need some technical knowledge.What you'll do:As a Gaming Support Representative, you'll resolve and answer contacts from the players;Read and understand logs for item restorations;Use all resources at hand to provide the most epic gaming support experience;Collaborate closely with specialized points of contact of the Player Support team to achieve the best outcome;Manage account and bill related issues;Pro-actively involved in the most recent updates regarding this specific gaming industry.What you'll need:Fluency in French (written and spoken);Fluency in English – B2 level (mandatory);High school diploma (or equivalent);A passion for the online Gaming Industry (MMORPG);Excellent verbal and written communication skills;Team player with strong problem-solving and conflict management skills;Creative and out-of-the-box thinking;Eager to do deep research to resolve any given issue;Critical thinking when presented with a yes/no decision;Experience with different PC game Launchers and online Gaming (Game console knowledge is a plus);Positive attitude towards challenges and day-to-day changes.Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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