Gaming Specialist Back Office (French Speaker)

If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match! We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy again.Your responsibilities and impact as Gaming Specialist Back Office will be:Providing tips to users to help them progress in their games.Offering advice on games as needed.Resolving installation problems and bugs.Being the primary point of contact for users via chat or email to enhance their gaming experience.Staying updated on the gaming industry.Managing account and billing-related issues.Skills, qualifications and interests you need to succeed in this role:You are fluent in French and have a good command of English.You are motivated, reliable, and committed to your work.Customer service and quality are integral to you.You have a drive for excellence and professionalism.You possess excellent communication skills.You are a real team player and willing to work with many other nationalities.What's in it for you?Type of contract: a long-term fixed-term contract, renewable every year.Working hours: rotating shifts between 06:00 and 22:00, 40 hours/week.Salary conditions (*), 2 options:Including free accommodation (shared flat, all bills included): 1040€ gross/monthExcluding accommodation: 1240€ gross/monthFor international candidates:Reimbursement of your initial flight expenses after 9 months.Airport pick-up.Yearly two-way flight ticket back to your home country (within the EU).Help with paperwork, opening a bank account, etc. upon your arrival.Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.Real career opportunities in different career paths.(*) Compensation during training period if successful (3 weeks): 50% of your hourly wages (lower taxes).Your Future Company:Are you a Warcraft fan? This American game developer, a worldwide leader, is looking for candidates to join their international team in Lisbon. Are you looking for a first experience abroad to develop your skills and work in a foreign country? Or are you looking for a long-term job to start your career? You will work for a company that cares about its employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon.
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