Are you ready to set sail on a rewarding career with one of the world's leading cruise brands? We're seeking passionate and customer-focused individuals to join our team as Cruise Line Customer Support and Sales Representatives .
Start Date: 06/12/2024
Location: anywhere from the mainland of Portugal
Salary & Benefits:
Base Salary: €1,100.00 (paid over 14 months)
Sales Bonus: Up to €120.00
Meal Allowance: €7.63 per working day (net)
Health Insurance: Available from day 1 (with a €20 monthly contribution, free after 6 months of employment)
Contract: 6 months (3-month trial period), with the potential for renewal or permanent placement
About Us
We are the world's third-largest cruise brand , recognized as the leader in Europe, South America, the Gulf region, Southern Africa, and a rapidly growing presence in the Caribbean, North America, and the Far East. We offer immersive, enriching, and safe cruise experiences that create unforgettable memories for our guests.
Your Role
As a Cruise Line Customer Support and Sales Representative, you'll be the voice of our brand, delivering exceptional customer experiences while driving sales. Your main responsibilities will include:
Handling inbound calls and providing world-class customer support.
Selling and upselling cruise packages and associated products.
Assisting customers and travel agents with booking management and post-booking queries.
Providing detailed information about destinations, ships, pricing, documentation, and more.
Who We're Looking For
We're looking for individuals who thrive in fast-paced environments and have a passion for customer satisfaction. To succeed in this role, you should have:
Experience in contact centers, customer service, or sales (preferable).
A background in tourism or travel agencies is a plus.
Strong digital and organizational skills with high attention to detail.
Problem-solving abilities and excellent verbal and written communication skills.
The ability to multitask effectively.
Work Schedule
Shifts: Rotative shifts, Monday to Sunday
Hours: Monday to Friday: 08:00h – 18:00h, Saturday and Sunday: 08:00h – 17:00h (occasional availability from 08:00h – 19:00h may be required)
Days Off: 2 rotating days per week
Why Join Us?
Be part of a globally recognized cruise brand.
Enjoy comprehensive training and career growth opportunities.
Make a positive impact by helping customers create lifelong memories.
Ready to Embark?
Send us your application today and begin a journey to a fulfilling career with endless horizons!
Job Type: Full-time
Language Requirements:
German (Preferred)
English (Preferred)
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