."The world is yours with Meliá" Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step. Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed. Job Mission: Your role is key to ensure the department's efficiency. The Front Desk Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. What will you have to do? Supervise and coordinate all Front Office operations Ensure the smooth running of shifts and the quality of reception services provided Ensure compliance with hotel and Melia Hotels International procedures and quality standards Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc. Set and optimize the team's upselling targets Conduct ongoing training with existing team members and ensure that new team members are certified as required Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk-in clients. What are we looking for? At least 2-3 years of experience in a similar role in a luxury hotel High level of Portuguese and English University degree in Hospitality Knowledge of PMS Opera Cloud would be a plus Strong leadership, personnel management, and decision-making skills. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People
