"The world is yours with Meliá"
Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.
It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.
Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?
REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed.
Job Mission: Your role is key to ensure the department's efficiency. The Front Desk Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction.
What will you have to do?
Supervise and coordinate all Front Office operations
Ensure the smooth running of shifts and the quality of reception services provided
Ensure compliance with hotel and Melia Hotels International procedures and quality standards
Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.
Set and optimize the team's upselling targets
Conduct ongoing training with existing team members and ensure that new team members are certified as required
Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk-in clients.
What are we looking for?
At least 2-3 years of experience in a similar role in a luxury hotel
High level of Portuguese and English
University degree in Hospitality
Knowledge of PMS Opera Cloud would be a plus
Strong leadership, personnel management, and decision-making skills.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .
Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.
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