Front Office Manager

We are looking for a Front Office Manager to join our 5 star hotel in an international group, located in the stunning Madeira Island!What we need:- Passion for hospitality and proven experience of at least 2 years in a similar role- Customer-orientated attitude and in-depth knowledge of customer service- Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus- Careful presentation- Proactive, with a sense of initiative and teamwork- Sense of responsibility and autonomy- Excellent communication and people skills- Solid knowledge of MS Office, especially Excel-Knowledge in operational systemsMain Responsibilities and Duties:-Be part of the opening team and guarantee a smooth and well organized operation-Ensure adherence to quality expectations and standards-Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations-Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism-Identify talents, lead, train and build team spirit in a huge team-Monitor the quality and financial KPIs-Address guests' service needs and deal with specific customer requests-Coordinate the inventory of the staff accommodation-Develop and maintain positive working relationships with other departments and colleagues-Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guestsWhat we offer:-Hotel opening experience-Monthly salary above average-Meal allowance-Free parking space-If applicable, accommodation provided-Professional and personal growth-Dynamic and collaborative work place#J-18808-Ljbffr