Front Office Manager

Our opportunity: We are looking for a Front Office Manager to join our luxe getaway for international travelers!
What will be your main responsibilities and duties: Always offer professional and engaging service;Assist in overseeing the at the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands-on support;Ensure communication between pertinent departments is seamless regarding any special needs with guests;Assist in conducting performance evaluations and disciplines staff when needed;Coordinate arrivals, departures for guests;Work with internal departments regarding billing;Block rooms for arrivals to ensure proper handling of special attention guest, return guest, and groups;Assure that all financial and credit procedures are followed. Follow up on credit problems with the Financial Manager;Follow-up with guest requests;Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests;Responds swiftly and effectively in any hotel emergency or safety situation;Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.Minimum Requirements: College education or equivalent experience;One to three years experience in a rooms division management;Excellent communication and organization skills;Previous customer experience and ability to work effectively under pressure;Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce, and other programs as needed;The candidate must hold the required authorization to work in a European country;Reading, writing, and oral proficiency both in Portuguese and English.

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