About Four Seasons Hotel Ritz Lisbon:
Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city's rolling hills and brightly tiled exteriors spread out before you.
The hotel's extensive outside terrace overlooking Eduardo VII Park offers a true resort feel with its new outdoor pool and lush garden.
An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city's seven hills.
Varanda, the modern restaurant, vaunts top-level cuisine under the guidance of Chef Pascal Meynard. It is famous for the generous brunch and varied menu of gourmet delicacies.
Skillful curatorship – curadoria in Portuguese – lies at the heart of CURA, the hotel's new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon's rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste, and meaning.
The most recent project - an outdoor swimming pool and bar with underwater music. The Hotel's new pool area is a sophisticated oasis perfect for enjoying a relaxing dip with a refreshing drink. The Pool Bar's menu offers a good selection of food, petiscos, drinks, and Lisbon-inspired cocktails.
Our opportunity:
We are looking for a Front Office Agent to join our Team in Lisbon!
Why join our Team:
You will be part of a talented Family and Unique Culture;
You will have the opportunity to be you, to show your skills and passion for flawless service;
You will have a wide range of career growth opportunities within Four Seasons hotel chain;
You will be rewarded with a competitive salary and advantages.
What will be your main responsibilities and duties:
Checks in guests in an efficient and friendly manner, using guest names whenever possible;
Assures that guests are assigned the type of room requested and the correct rate is charged;
Arranges for luggage to be delivered to guest rooms;
Checks out guests at the end of their stay. Ascertains guest satisfaction, collects keys, posts late charges, and presents the bill to guests. Settles bills accurately through credit card or cash transaction;
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
Resolves customer complaints;
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.;
Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone;
Works harmoniously and professionally with co-workers and supervisors.
What you will bring to us:
Experience from a Front Office of a 5* hotel or similar luxury environment is appreciated;
Attention to detail, ability to multi-task, prioritize, and handle stress;
Excellent interpersonal skills and personal presentation;
Guest centricity and understanding the importance of guests' preferences;
Flexible schedule with the ability to work all types of shifts, weekends, and holidays;
The candidate must hold the required authorization to work in a European country;
Reading, writing, and oral proficiency both in Portuguese and English.
We are looking forward to meeting you!
Learn more about our property and what it is like to work at Four Seasons by visiting:
https://www.fourseasons.com/lisbon/ https://www.instagram.com/fslisbon/ https://www.facebook.com/FourSeasonsHotelLisbon/ https://twitter.com/FSLisbon
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