French Technical Support Specialist

Description Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also collaborate with other support team members to provide exceptional customer service.
Requirements QualificationsTechnical Support and Troubleshooting skillsAnalytical SkillsCustomer Support and Customer Satisfaction skillsExcellent written and verbal communication skillsAbility to work effectively in a team environmentBachelor's degree in Information Technology or related field2/3 years of professional experience providing L2 supportExperience with CRM tools and customer support software is a plusNative in French (mandatory)Fluent in English (mandatory)