French Technical Support Agent

Office Location:   Remote work - Portugal Department:   Information Technology Employment Type:   Full-time Description We are looking for candidates passionate about technology and innovation,customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.
Responsibilities: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g.
Microsoft products, operating system, basic networking, PCs).
Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are 'beyond them' and escalates so they can be resolved.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
Monitors performance through statistical reporting and analysis.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Takes ownership of own development and has a development plan in place.
Requirements Proficiency in French and English Knowledge of Mysql Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism and enthusiasm Benefits Salary: 1500€ gross month x 14 120€ monthly variable bonus Working hours: Monday - Friday 07:00am - 07:00 pm (rotating hours) International career in a dynamic and enthusiastic environment Training and internal career progression plan upon hiring Remote work: Equipment provided