Description
[To be considered, you must have an EU passport or possess a valid working permit in Portugal]Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? One of the world's largest and most renowned companies is in need of technical support, presenting you with the opportunity to steer your life in a new direction!We are currently seeking French-speaking technical support professionals. Seize this chance to combine professional growth in technical customer support with the fantastic opportunity to gain international experience in the vibrant capital of Portugal - Lisbon!About the Company:Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!Regarding your field of responsibilities:As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.French-language inbound customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant case informationEnsuring excellent customer satisfactionAssisting with pre-sales, general inquiries, and technical support issuesAppropriately addressing customer escalations and accurately documenting the processCollaborating with other technicians to resolve or properly close ticketsMaintaining the internal ticketing system in EnglishAs a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.
Requirements
Native-level French language skills (C2) + English proficiencyExperience in technical troubleshooting is advantageousExcellent written and verbal communication skills to simplify technical jargon for non-technical usersPC literacy is requiredAptitude for wireless troubleshootingPatience to communicate and solve issuesHandle all data and personal information with the utmost confidentialityStay up to date with the latest IT and technology trendsProactive, self-motivated, and a great team player
Offer
Competitive salary (14 monthly payments per year), monthly performance bonus, meal allowance and transportation subsidyRelocation package: flight reimbursement and accommodation for 12 months, along with administrative supportPrivate health and dental insuranceGrowing opportunities and possibilities for an international careerWork in a diverse environment with people from over 15 nationsNew and modern offices in LisbonMultilingual Jobs WorldwideWe are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.
Conocimientos:Technical, Attention To Detail, French