French-Speaking Inbound Service & Sales Support Specialist

.French-speaking Inbound Service & Sales Support Specialist Workster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for a major technology company. Our clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company, collaborating with employees from over 29 different nationalities. We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities. Your Role Customer Interaction: Handle incoming user requests via telephone, email, and chat Log call details into case management systems and provide responses and resolutions within SLA to customers Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds. Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. Your Qualifications C1 level of French Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage fast decision-maker, with positive outlook be available to work flexible hours and days The Offer Full work from home Competitive base salary and benefits Fantastic relocation package if needed Good schedules: Monday-Saturday 08h-19h, 40h per week /8h per day, Sundays are always off plus 1 other day Private health insurance Enrich your CV by working for a major worldwide brand Multicultural Team Modern office in an excellent location in Lisbon Accommodation provided Close to the beach Flight costs reimbursed Progressive company culture Sunny weather Work Remotely Apply & Shine Show us what makes you stand out! Check out our international openingsand apply today - it takes one minute. Let's Connect Congratulations! We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations. Connect with the Employer Your chance to shine! Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward. You're In! Welcome Aboard Congratulations, you've got the job! We'll guide you through onboarding andpotential relocation for a smooth start