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Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.
Your Tasks:
Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms
Requirements:
C1 level of French, both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in a timely manner
Ability to work independently, while being a team player at the same time
The offer:
Excellent remuneration package based on experience, skills and performance
Fantastic relocation package with accommodation
Be part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM
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