French-Speaking Customer Support Specialist

Are you sure you want to apply for this vacancy without completing your profile? Update your profile here. Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office. Your Tasks: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms Requirements: C1 level of French, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in a timely manner Ability to work independently, while being a team player at the same time The offer: Excellent remuneration package based on experience, skills and performance Fantastic relocation package with accommodation Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM #J-18808-Ljbffr