Industry: French Television Channel Location: Oriente - Aveiro (Work from Office) Contract Type: 6-Month Fixed-Term Contract (CDD) Joining Deadline: January 22, 2025 Why Join Us?
Are you ready to bring your language expertise and customer service skills to the dynamic world of media and entertainment?
Step into the fast-paced environment of a renowned French Television Channel and be part of a team that values your growth, skills, and contributions.
Here's why this opportunity is exceptional: Competitive Salary & Benefits : Enjoy a comprehensive compensation package with performance incentives.
Comprehensive Support : Health insurance starts on Day 1 and becomes completely free after six months.
Structured Work Environment : Rotational schedules are announced a month in advance, ensuring predictability and work-life balance.
Career Development : Get hands-on experience in the vibrant media sector with room for future opportunities.
Compensation & Benefits Salary and Perks: Monthly Base Salary: 830 EUR gross (14 payments/year) 11,620 EUR annually Meal Allowance (Net): 7.23 EUR /day (~1,908.72 EUR annually) Role Complement: 10 EUR /month (~110 EUR annually) Transport Allowance: 20 EUR /month (~240 EUR annually) Performance Bonus: 140 EUR /month (~1,680 EUR annually) Annual Income Potential: ~ 15,558.72 EUR gross, including bonuses Additional Benefits: Health Insurance: Provided from Day 1 and becomes free after 6 months.
Flexible Scheduling: Rotational shifts from Monday to Sunday (8:00 AM to 7:00 PM), with 2 days off per week and schedules announced a month in advance.
Your Role As a French-speaking Customer Support Representative , you'll: Handle inbound calls, supporting customers during the after-sales process by resolving inquiries and providing technical assistance.
Identify and resolve customer complaints, ensuring their issues are addressed effectively.
Provide accurate, complete, and timely responses using appropriate tools and techniques.
Collaborate with team members to enhance the customer journey and maintain high service standards.
What Were Looking For We're seeking motivated individuals who meet the following criteria: Language Skills: Native-level French with fluent English (B2 level).
Communication Expertise: Strong formal speech and excellent writing abilities.
Customer Service Experience: Previous experience in a contact center or customer service role is preferred.
Problem-Solving: A proactive approach to resolving issues with attention to detail.
Technical Know-How: Comfortable using customer support tools and software.
Hiring Process We've designed a clear and streamlined process to welcome you on board: Application Review: Our team evaluates your qualifications.
Language Assessment: Demonstrate your fluency in French and English.
Interviews: Participate in 1-2 rounds of interviews with our client to showcase your fit for the role.
Ready to Make an Impact?
If you're passionate about delivering exceptional customer experiences and want to work in the exciting field of television, this is your chance.
Apply now and start your journey toward an enriching career with us!