French-Speaking Customer Support Representative

Location: Braga, Portugal Work Model: Hybrid (2 days per week in the office) Schedule: 40 hours/week, 8 hours/day with 1-hour lunch break, 5 days/week, Monday to Saturday (rotating work hours between 07:00 - 19:00) Days Off: Sunday and 1 rotating day off per week Salary Package: Basic Salary: 830 EUR per 14 months Complexity Bonus: 20 EUR per 12 months Meal Allowance (net): 7.23 EUR per day Gross Annual Income: 13,768.72 EUR (including base salary, meal, and transport allowance) Performance Bonus: 170 EUR per12 months Application Deadline: 6th November 2024 Hiring Process: Application Review Language Assessment 1 or 2 Interviews with the Customer Profile - Assets: Previous experience in contact centers or customer service preferred Tasks: Represent a world-leading company in the sale of coffee machines, capsules, and accessories.
Generate enthusiasm around services and effectively resolve emerging customer issues.
Assist customers over the phone in an interactive and friendly manner.
Answer questions about products and services to attract potential customers.
Manage inquiries, respond promptly, and handle requests efficiently.
Help foster customer engagement.