French-Speaking Customer Support For Video Platform,Lisbon

French-speaking Customer Support for Video Platform, LisbonRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.You will be handling customer queries via phone, e-mail, and chat, identifying the client's problem and troubleshooting to find the solution.RequirementsAt least 12 months of direct customer service experience preferred but not a must-haveGood communication skills, both verbal and oralExcellent native-level written and spoken communication skills in French + good knowledge of EnglishProactive attitude and strong team spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standardAbility to handle customers' emotions and empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 6 PM / Monday to FridayResponsibilitiesYou will be answering customer queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team can address them as a groupProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined proceduresOfferRelocation supportAttractive salary model (base salary plus language bonus, transportation bonus, and performance bonus)New office space in a fantastic location in Lisbon (near the beach)Professional career and development opportunitiesPleasant and inspiring working atmosphereEmerging global company with an impeccable reputationFree fruit, coffee, tea, and water and much moreFree shuttle service*) 2500 € for relocators outside of Portugal, 1250 € for relocation inside of Portugal
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