French-Speaking Customer Support Advisor

col-wideJob Description:

Join our client's team in Braga, a city known for its rich history, stunning architecture, and charming atmosphere The project you will work for is a leading global home furnishings retailer, committed to providing exceptional service and innovative products to customers worldwide. We pride ourselves on our dedication to quality, sustainability, and creating a better everyday life for our customers.

We are seeking a passionate and customer-focusedFrench-Speaking Customer Support Advisorto join our client's team. In this role, you will be the first point of contact for our French-speaking customers, providing exceptional support and ensuring a positive experience with our products and services.
There are options of working onsite or working from your home in Braga.
Responsibilities:
Engage with French-speaking customers via phone, email, and chat to provide top-notch support and assistance.
Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
Collaborate with other team members to enhance the customer experience and improve service quality.
Stay up-to-date with our products and services to provide accurate and relevant information to customers.
Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:
Competitive Salary: Enjoy a competitive salary along with performance-based incentives.
Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.
Career Growth: Opportunities for professional development and career advancement within the company.
Vibrant Work Environment: A supportive and dynamic workplace culture that values collaboration and innovation.

Requirements:

Native or near-native fluency in French and proficiency in English.
An EU ID or Portuguese residence card
Excellent communication and problem-solving skills.
A positive and proactive attitude with a passion for delivering outstanding customer experiences.
Previous experience in customer support or a similar role is a plus, but not required.

Join us and become a key player in providing excellent support to our French-speaking customers. Apply now to embark on an exciting journey in one of Portugal's most charming cities!