col-wideJob Description:
Job Title:Remote French-Speaking Customer Service Representative
Location:Braga, Portugal
Industry:Website Technical Solutions
Job Type:Full-Time (Rotative Shifts)
Salary & Benefits:
Competitive Salary
Health and Life Insurance(Comprehensive coverage from day one)
Meal Allowance
Transport Allowance
Career Growth & Development Opportunities
Company-Provided Equipment(Laptop, tools, and software)
Work Onsite: The role is based onsite in Braga, Portugal
Shift Details:
Working Hours:Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
Days Off:2 Rotative Days per week
Shift Pattern:Rotating shifts covering morning, afternoon, and night shifts
Language Requirements:
French(Minimum C2 level required)
English(Intermediate proficiency preferred)
Job Description:
We are seeking aFrench-Speaking Customer Service Representativeto join our growing team in Braga, Portugal. This is an exciting opportunity to work onsite in thewebsite technical solutions industry, helping customers with their technical queries and providing excellent service in a fast-paced, innovative environment. If you are passionate about technology, problem-solving, and customer service, this is the role for you!
The successful candidate will play a key role in assisting French-speaking customers with various technical issues related to website services. You will troubleshoot problems, provide guidance on the usage of website tools, and ensure customers receive timely, effective support. While previous experience in customer service or technical support is beneficial, it is not required. We value people who are eager to learn, adaptable, and able to thrive in a dynamic work environment.
You will be workingonsite in Braga, providing assistance through multiple channels including phone, email, and live chat. As a key part of the team, your role will directly contribute to customer satisfaction and the overall success of the company.
In addition to providing customer support, you will receive comprehensive training, the necessary tools to perform your duties, and access to various career development opportunities. We pride ourselves on creating an inclusive and collaborative work environment that fosters growth and advancement.
Key Responsibilities:
Provide high-quality customer serviceto French-speaking clients, assisting with technical issues related to website services and solutions
Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage
Guide customersthrough technical steps, ensuring they understand and can fully utilize website features
Assist customers withwebsite-related problems, including errors or performance issues, ensuring prompt resolutions
Document all interactionswith customers using our customer relationship management (CRM) system for tracking and follow-up purposes
Escalate complex issuesto appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible
Maintainconfidentialityand adhere to data protection policies while handling sensitive customer information
Provide feedbackto management about recurring issues or improvements that could enhance the customer experience
Work under pressureduring peak times and handle multiple customer inquiries at once
Ensurecustomer satisfactionby resolving issues in a timely and professional manner
Collaborate with colleaguesto share knowledge and help solve challenges to improve the overall customer experience
Assist customers withaccount settings,billing issues,website features, and general troubleshooting
Follow company guidelines while maintaining quality and consistency in customer service delivery
Skills and Qualifications:
Fluency in French(Minimum C2 level required)
Intermediate English(B2 level or higher preferred)
Prior experience incustomer serviceortechnical supportis a bonus but not a requirement
Strongcommunication skills, both verbal and written, with a customer-first attitude
Technical aptitudeand a willingness to learn and troubleshoot website services
Ability to work in afast-paced environment, managing multiple tasks and customer interactions simultaneously
Strongproblem-solving skillswith the ability to quickly analyze and resolve technical issues
Comfort withnight shiftsand working on weekends as part of the 24/7 rotating shift pattern
Ability to handlerepetitive taskswhile maintaining focus and efficiency
Strongattention to detailand the ability to document and track customer issues accurately
EU IDrequired for work in Portugal
Residence Card(for non-EU nationals)
Additional Benefits:
Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
Career Growth Opportunities: Continuous training and internal promotion opportunities to grow your career
Meal Allowance: Daily meal allowance to cover lunch and snacks
Transport Allowance: Monthly allowance to assist with transportation costs
Professional Development: Access to certifications and career advancement training to help you grow in your role
Company-Provided Equipment: Laptop and all necessary tools to help you succeed in your role
Collaborative Work Environment: Be part of a friendly, team-oriented atmosphere where cooperation and support are key to success