Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in French .
No two days will be the same as you'll provide valuable and memorable experiences to a wide range of customers for one of the world's top international companies.
What you'll be doing:
Manage inbound calls, emails, or live chats
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Requirements:
Proven customer support experience or experience as a client service representative
Fluent in French
Good level of English (C1)
Strong focus on customer needs and understanding of how customers can behave
Strong communication, problem-solving, and active listening skills
Strong written skills
Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
Sense of ownership and pride in your performance and its impact on the company's success
What we offer:
Indefinite contract
14 salaries (+2 as per Greek law)
Up to 10% Monthly Performance Bonus
Daily Meal Voucher in Up Hellas Mastercard
Multiple growth opportunities (More than 80% of non-advisory positions covered internally)
Private health insurance including dental and eye care
Free use of the corporate gym (on both sites), yoga, Pilates and running classes
Relaxation area with library and arcade games
Enjoy your time with your co-workers during your lunch break at our brand-new restaurant
Movie nights on our rooftop cinema with Acropolis views during summertime.
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, your motivation and your personality will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix Hellas is an equal opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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