French-Speaking Customer Service Representative Position: French-Speaking Customer Service Representative (Onsite) Location: Braga, Portugal (Remote option available) Industry: Technical Website Solutions Employment Type: Full-Time (Rotating Shifts) Salary: 1,251.84 gross monthly (excluding housing) Compensation & Benefits: Competitive Salary: 1,251.84 gross per month.
Comprehensive Health and Life Insurance from your first day.
Meal Allowance: 7.00 per day (154.00 per month).
Transport Allowance: Monthly support for transportation costs.
Career Advancement Opportunities: Ongoing training and potential promotion.
Company-Provided Equipment: Includes a laptop, tools, and software necessary for your role.
Work Environment: Location: Onsite in Braga or remote in Portugal.
Shift Schedule: Rotating shifts from Monday to Sunday, including nights.
Days Off: 2 days off per week on a rotating basis.
Language Requirements: French: Minimum C2 level required.
English: Intermediate proficiency preferred.
Job Overview: We are seeking a French-Speaking Customer Service Representative to enhance our team in Braga, Portugal.
In this exciting position, you will assist customers with technical inquiries concerning website services, delivering exceptional service in a fast-paced, multilingual environment.
If you are enthusiastic about technology, problem-solving, and customer support, this opportunity is ideal for you.
Key Responsibilities: High-Quality Support: Provide support to French-speaking clients with technical website issues.
Troubleshooting: Diagnose and resolve problems related to website setup, configuration, and functionality.
Customer Guidance: Walk customers through technical processes to ensure they can effectively utilize website features.
Documentation: Log customer interactions in the CRM system for accurate tracking and follow-up.
Problem Escalation: Escalate complex issues to relevant teams when necessary.
Data Protection: Maintain confidentiality and comply with data protection standards.
Feedback: Provide insights on recurring issues and suggestions for improving customer experience.
Multi-tasking: Effectively manage multiple queries during high-demand periods.
Collaboration: Work with colleagues to improve service delivery.
Skills & Qualifications: Fluency in French: C2 level or higher.
Intermediate English Proficiency: (B2 or higher preferred).
Prior Experience: Customer service or technical support experience is a plus, but not mandatory.
Communication Skills: Strong written and verbal communication with a customer-focused approach.
Technical Aptitude: Eagerness to learn and resolve website-related issues.
Adaptability: Ability to thrive in a fast-paced setting, managing multiple tasks.
Problem-Solving: Quick and efficient issue resolution skills.
Shift Flexibility: Willingness to work nights and weekends as necessary.
Attention to Detail: Ability to accurately document customer interactions.
EU ID Requirement: Valid identification required for employment in Portugal, or a residence card for non-EU nationals.
Additional Benefits: Comprehensive Health and Life Insurance from day one.
Career Growth Opportunities: Ongoing training and internal promotion chances.
Meal Allowance: Daily allowance for lunch and snacks.
Transport Allowance: Monthly support for commuting.
Professional Development: Access to certifications and advancement programs.
Company Equipment: Includes necessary devices like a laptop.
Collaborative Environment: Emphasis on teamwork and support for success.
Relocation Support: Housing Assistance: Company-provided accommodation options for up to 14 months in fully furnished shared apartments; distance to work ranges from 20 minutes to 1 hour by public transport.
Language Courses: Portuguese language courses available after 3 months of employment (subject to availability).
Annual Flight Benefit: Round trip flight within Europe after 12 months of successful integration